Reference

What You Agree To When You Use imbaselot

These terms set out the conditions that apply when you open an account and use any part of the platform — from topping up with DANA, OVO, or GoPay to accessing games and managing your wallet.

Account holder agreementDANA, OVO, GoPay wallet termsEligible regions onlyAccount conduct rulesChanges and updates policy
imbaselot What You Agree To When You Use imbaselot
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices Under These Terms

Your account data, wallet linkages, and session history are handled according to the conditions set out here. We collect only what is necessary to operate your account, verify payments, and process withdrawal requests. Account security is your shared responsibility — you are required to keep your login credentials private and report any suspected unauthorized access immediately through the live chat channel.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify the wallet name matches your registered account name. Mismatches trigger a manual review before any withdrawal is processed.

Session and Cookie Data

We use session data to maintain your logged-in state across mobile browser and home-screen shortcut. Cookie preferences can be adjusted in your browser settings without affecting core account function.

Data Retention

Account transaction records, including DANA, OVO, and GoPay payment history, are retained for the period required under applicable regulations. You may request a summary of your account activity via email support.

Account Closure Requests

To close your account, submit a written request through email support or the help desk. We process closure requests after confirming your identity and resolving any pending wallet balances.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a concern about how your account is being handled, our support team is the right place to start. You can reach us through live chat directly inside the platform, by email for formal written requests, or through our help desk for account-specific questions. All contact channels are handled in English for Indonesia.

Live Chat Open the chat widget inside your account dashboard to reach us about terms questions, wallet issues, or account status. Responses are handled by our Indonesia support team.
Email Support Send formal written enquiries or terms-related requests to our support email address listed in the account help section. We respond to written requests in order received.
Help Desk Use the help desk form for account-specific concerns — including wallet verification, payment discrepancies via DANA, OVO, or GoPay, and account conduct queries.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to your account, your wallet, and your access rights. If your question is not here, reach us through live chat or email support.

We post an updated version here whenever the terms change, with a new effective date at the top. Continuing to use your account after that date means you accept the revised version.

A name mismatch triggers a manual review before any payout is released. To avoid delays, make sure the wallet you register uses exactly the same name as your account.

No. These terms allow one active account per person. Duplicate accounts may be suspended and balances held pending review. Contact support if you think an account was created in error.

Send a written request through email support. Include your registered account name and wallet details. We will compile your DANA, OVO, or GoPay transaction records and send them to your registered contact.

Access depends on local law and the eligible region you are in. We do not make legal certainty claims. It is your responsibility to confirm that using the platform is permitted where you are located.

Submit a written closure request via email or the help desk. We confirm your identity, resolve any pending wallet balance, then process the closure. Linked DANA, OVO, or GoPay wallets are unlinked at that point.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.