Reference

What You Need to Know Before You Play

These terms set out how imbaselot operates your account, how we handle your data, and what applies to your use of this platform in Indonesia where local law permits. Availability of services depends on eligible regions and local regulation.

Account Eligibility TermsDANA, OVO, GoPay Policy ContextData Handling RulesJurisdiction-Dependent AccessContact Paths for Legal Requests
imbaselot What You Need to Know Before You Play
HOW WE OPERATE

Data Handling, Security and Your Account Rights

We apply consistent data-handling and security practices across all account types, whether you deposit via DANA, OVO, or GoPay. Knowing how we manage your information helps you make informed decisions about using the platform.

Data Retention Policy

Account data is retained for the period required by applicable regulations. After account closure, certain records are held for the minimum period local law requires, then deleted.

Cookie and Session Handling

We use session cookies to keep your login active across devices. Browser cookies for analytics can be managed from your browser settings at any time without affecting your account access.

Account Security Practices

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised access, go to Account Settings and change your credentials immediately.

Requesting Changes to Your Data

You can request a copy of your stored account data or ask us to correct inaccurate details by contacting support with your account ID and a description of the change needed.

LEGAL CONTACT

How to Reach Us on Policy Matters

If you have a question about these terms, a data request, or an account-related legal concern, use one of the contact paths below. We keep response routing separate from general account support so your legal request reaches the right team without delay. Players in Batam can use the same channels — all contacts are Indonesia-wide.

Live Chat Support Open the live chat widget from any page on imbaselot. Describe your legal or account question and our team will log and route it appropriately.
Email for Policy Requests Send your written request — including data access, correction, or account closure — by email. Include your registered account ID so we can match and process your request.
Account Help Centre The Help Centre inside your account dashboard has a dedicated legal and policy section. Submit a ticket there and track its status without leaving the platform.

Common Questions About Our Terms and Your Rights

These questions come up most often when our account holders in Indonesia review these terms. If yours is not covered here, reach us via live chat or the Help Centre ticket system.

Access is available to eligible adults where local law permits. You are responsible for checking that your use complies with the regulations in your specific region before opening an account.

Wallet transactions on this platform are governed by these terms, not by the wallet providers' own terms. Disputes about a transaction must be raised with imbaselot support directly.

Submit a data access request via the Help Centre ticket form or by email. Include your registered account ID. We will respond within the timeframe required by applicable regulations.

Yes. Send a deletion request through the account support channel. We retain only the records that local law requires us to keep; everything else is removed after we confirm your identity.

If local law affects your eligibility or our ability to serve you, we update the relevant terms here. Continued use of the platform after that update means you accept the revised version.

Contact our support team by live chat or email with your account ID and a description of the concern. We investigate and respond to all data-handling complaints through a documented process.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.